Shipping & Refund Policy
SHIPPING POLICY
We offer Free Worldwide Shipping for all orders! After a processing time of 1-3 business days, the estimated delivery times are as follows:
- USA: 7-14 business days
- UK: 10-18 business days
- Australia: 10-18 business days
- Canada: 10-18 business days
- Europe: 10-18 business days
- Rest of world: 14-21 business days
REFUND POLICY
We love our ArcticPro®, and we know that you will too! That's why we offer a 45-Day, Risk-Free Money Back Guarantee! If you're not in love with your ArcticPro®, we'll give you a full refund!
- Refund Process: Once we receive and investigate your refund request, we will notify you of the status of your refund. If the item meets our refund policy criteria, we will initiate a refund to your original payment method within a reasonable timeframe. Please note that it may take some time for the refund to be processed and appear in your account, depending on your payment provider.
- Damaged or Defective Items: If you receive a damaged or defective ArcticPro®, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or refund, depending on the circumstances.
- Customer Support: If you have any further questions or need assistance with your return or refund, please reach out to our customer support team at contact@thearcticpro.com. We are here to help and ensure your satisfaction.